At Hylifenow, customer satisfaction is our top priority. We take pride in the quality of our massage chairs and aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
Refunds are available under the following conditions:
The product must be returned within [Insert number] days from the date of delivery.
The item must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (invoice or order number) is required to initiate a return or refund request.
2. Non-Refundable Items
Refunds will not be issued for:
Used, damaged, or altered products
Customized or made-to-order massage chairs
Items purchased during promotional sales (unless defective or damaged)
Shipping and handling charges (unless the return is due to an error on our part)
3. Damaged or Defective Products
If your item arrives damaged or with a manufacturing defect:
Please contact us within [Insert number] days of delivery.
Provide photos or videos showing the issue for faster resolution.
We will arrange for a replacement, repair, or full refund based on the situation.
4. Return Process
To request a return:
Contact our customer service team at [Insert Email] or call [Insert Phone Number].
Provide your order number and reason for return.
Once approved, we will share return instructions and address.
After receiving and inspecting the product, we will process your refund.
5. Refund Processing Time
Refunds will be processed to your original method of payment within 7–14 business days after we receive and inspect the returned item.
You will receive a confirmation email once the refund has been issued.
6. Contact Us
If you have any questions or concerns about our Refund Policy, feel free to contact us:
Email: info@hylifenow.com
Phone: +91-998-822-3919